How BizDeskSoft collects, uses, and protects customer information.

1. Information We Collect

We collect information submitted through our website, demo request, purchase flow, customer lookup, contact form, and license activation process. This may include name, email, mobile number, company name, product selected, plan selected, payment status, license ID, device or installation details, support messages, and enquiry details.

2. How We Use Information

We use customer information to process demo and paid licenses, send activation keys, validate software subscriptions, provide support, maintain audit records, improve our products, and communicate important service or renewal information.

3. Payments

Payments may be processed by third-party payment providers such as Razorpay. We do not store complete card, UPI, banking, or payment instrument details on our website. Payment provider terms and privacy practices apply to payment processing.

4. Software Activation

The desktop software may verify license status using the license key, customer name, plan, validity, machine/session information, and subscription limits. This helps prevent unauthorized use and enforce plan limits.

5. Sharing of Information

We do not sell customer data. We may share required information with payment gateways, hosting providers, email providers, support vendors, legal advisors, or government/regulatory authorities where necessary for operating the service, complying with law, or resolving disputes.

6. Data Retention

We retain customer, order, license, support, and audit records for as long as required for business, tax, legal, security, and customer support purposes.

7. Security

We use reasonable technical and administrative controls to protect data. No internet-based system is completely risk-free, and customers should keep license keys, admin links, and login credentials confidential.

8. Your Requests

You may contact us to request correction, access, or deletion of your personal information where legally and operationally possible.

9. Contact

For privacy questions, contact hello@bizdesksoft.com.